New Diabetes Program

Presbyterian Medical Services (PMS) has recently implemented a pilot program to improve the lives and care of selected patients with diabetes in the underserved areas of Farmington, Grants, Cuba, Artesia, and Carlsbad. The pilot is funded by grants from the Quest Diagnostics Foundation™ and the American Rescue Plan Act of 2021 and involves the hiring and training of four (4) Diabetes Support Coordinators (DSCs) to be integral care team members for the PMS clinics in those areas. The program was developed using clinical information and guidance from nationally recognized organizations including the United States Centers for Disease Control (CDC), American Diabetes Association (ADA), and other trusted resources.

The DSCs are working with patients with moderately poorly controlled diabetes (Hemoglobin A1C level between 9% and 11%) to support and improve their health literacy for their diabetes and other chronic conditions they may have, provide self-management skills, and offer connections with community resources to ensure they have the supplies they need. Key program elements have been developed, validated, and implemented. They are also communicating with PMS providers and clinical teams to ensure that all recommended care and services are being provided timely.

The 4 DSCs have already begun to enroll patients in the program. Objective metrics and indicators of success or improvement are integral to the program, and we look forward to being able to demonstrate improved care, outcomes, and satisfaction for the patients that participate. Please stay tuned for program updates!